- To get current information on your account, login to the AIT My Account interface here.
- To update your credit card information, login to the AIT My Account interface here.
- To update your email or postal address, login to the AIT My Account interface here.
- To reactivate your account, go here.
- To cancel your account, go here.
Updating Your Account Information
You will need to inform MCPS of any changes to your customer information, this includes addresses, phone numbers, contact names, email addresses, and change of business ownership. You may be asked to fax signatures from the parties gaining control of your account when changing any of this information. Notices sent by MCPS are done so via email and updated account information is essential to communication with you the customer. We are not responsible if you have not received any communication that was made with an email address that has not been updated.
If You Pay by Credit Card
Customers paying by credit card will be billed on or about the 1st of every month prior to the month they receive service. Please ensure we have updated credit card information. If your credit card is declined your service will be suspended without notice. Your credit card will also be charged for any new orders placed throughout the month. To update your credit card information, Use our secure credit card update form to send us updated credit card information. If you have submitted a credit card for your monthly billing and you initiate a charge back through your credit card company, your account will immediately be suspended. We will need you to fax us a signed statement that you authorize MCPS Inc. to charge your credit card for all charges listed to your account. Your account will be charged a $50.00 reactivation fee.
If You Pay by Personal or Company Check
If your payment is returned, your account will be deactivated immediately and you will be charged a $20 processing fee for the returned payment and a $50.00 reactivation fee.
Majority of MCPS customers are legitimate, honest and responsible business people. In order for us to provide the highest quality and most feature-packed services in the industry at the low prices that we do, we must maintain solvency. Managing our accounts receivable is an integral part of doing business successfully. Please read the following policy carefully so there is no misunderstanding. If your account becomes overdue after the due date on the invoice the following will occur. You will receive a reminder via email that we have not received your payment. If payment is not received within 5 days of your past due date your account will be suspended. If your account becomes more than 60 days past due, your gateway will be cancelled and your account will be referred to our collection and legal departments. If you fail to pay for services rendered, we will report the delinquency to the credit bureau which will impact your credit rating. If we pursue a legal remedy and obtain a judgment against you, we will seek to enforce that judgment. If you pay and we receive a notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you a minimum service fee of $20. We will also charge you all associated costs to include attorney and collection fees. We look forward to a mutually beneficial business relationship.
In the event that your account is deactivated due to nonpayment, your payment must include the $50.00 reactivation fee per gateway for your account(s) to be reactivated. You may fax credit card information to us by filling out and printing our reactivation form or you may send us a money order via your choice of overnight courier. You may cancel your account at any time and you will only be billed through the end of the month in which you cancel.
In order to protect your data, MCPS requires a signed document requesting cancellation of your gateway account(s). We apologize for any inconvenience, but experience has demonstrated that this is a necessary precaution to prevent erroneous deletion of data or malicious activity conducted against your data.
To cancel your gateway account, please go to http://www.merchantcommerce.net/support and fill out the support form using “Cancel my gateway” as the subject. MCPS will contact you, verify your intent to cancel the account, and provide you the link to the cancellation form. This form MUST be filled out, submitted, and faxed to MCPS. The cancellation request is only complete and will be acted upon once MCPS receives the faxed form with your signature.
Please do not alter the cancellation form, any changes made without a signature from an authorized signator of MCPS Inc. will not be valid. Upon receipt, MCPS will cancel your account effective the end of your current billing cycle and notify you of any outstanding balance. While MCPS will refund your monthly fee if you cancel your account within the first 30 days, MCPS will not refund your setup fee.